FAQs

 

What types of grooming products do you offer?

JS Sloane specializes in a curated selection of bespoke grooming products designed specifically for the modern gentleman. Our offerings include distinctive items such as the “1947” After Shave Splash and hydrating After Shave Moisturizing Lotion, all aimed at enhancing the daily grooming ritual.

How do your products elevate the grooming experience?

Our products combine classic scents with effective formulations to ensure a smooth and invigorating experience. This approach not only embodies timeless elegance and sophistication but also caters to the specific grooming needs of men, making each application a refined ritual.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, with tags and in original packaging. Proof of purchase is also required.

How long does shipping take?

All orders are processed within 1-3 business days. Standard shipping typically takes 5-10 business days, while expedited options may be available for faster delivery. Delivery times may vary based on the destination and selected shipping method.

Do you ship internationally?

Yes, JS Sloane ships to various international locations. However, customers should be aware that customs duties and taxes may apply to international shipments, which are the responsibility of the recipient. It is advisable to familiarize oneself with local import regulations to avoid unexpected charges.

What should I do if my order is damaged or lost during transit?

If your order is lost or damaged during transit, please contact our customer service team promptly. We are committed to resolving any issues and ensuring that our customers receive their orders as intended.

Can I exchange an item?

The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product without delay.

How can I contact customer service?

For any inquiries or assistance, you can reach our customer service team via email at jssloane.nz@gmail.com. We are dedicated to providing support and ensuring a seamless shopping experience for our customers.