Shipping policy

 

At JS Sloane, we recognize the importance of efficient and reliable shipping in enhancing the customer experience. Our shipping policy is designed to provide clarity and ensure that our customers receive their orders in a timely manner.

All orders are processed within 1-3 business days. During peak seasons or promotional events, processing times may extend slightly. Once your order has been processed, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your shipment.

We offer various shipping options to accommodate different needs. Standard shipping typically takes 5-10 business days, while expedited shipping options may be available for those requiring faster delivery. It is important to note that delivery times may vary based on the destination and the shipping method selected at checkout.

Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method. For orders over a certain threshold, we may offer complimentary shipping as an incentive for our customers. This threshold is subject to change and will be clearly indicated on our website.

JS Sloane currently ships to various international locations. However, customers should be aware that customs duties and taxes may apply to international shipments, which are the responsibility of the recipient. We recommend that customers familiarize themselves with their country's import regulations to avoid any unexpected charges.

In the event that an order is lost or damaged during transit, customers are encouraged to contact our customer service team promptly. We will work diligently to resolve any issues and ensure that our customers receive their orders as intended.

For any inquiries regarding shipping, please reach out to our customer service team via email at jssloane.nz@gmail.com. We are committed to providing support and assistance to ensure a seamless shopping experience.